Why JM Care Plan?
Life happens. JM Care Plan covers the care and maintenance of your jewelry or watch to keep it in like-new condition, and protects it against accidental damage. JM Care Plan also offers you coverage beyond a typical manufacturer's warranty. Pricing depends on length of coverage and the value of your jewelry or watch. You will have the opportunity to purchase JM Care Plan at checkout.
What does JM Care Plan cover?
Jewelry
Coverage options: Lifetime and 3-Year
- Broken, bent, or worn prongs
- Ring re-sizing
- Rhodium plating
- Refinishing and polishing
- Loss of stones due to a defective setting
- Cracked or thinning band or shank
- Broken clasps, bracelets or chains
- Replacing cracked or chipped stones
- Broken earring posts
- Pearl restringing
Watch
Coverage options: 3-Year
- Mechanism failure
- Crystal scratches or breaks
- Case or bezel damage
- Broken stem, crown or clasp
- Water damage to water-resistant watches
- Refurbishment of metal bracelet
- Strap replacement for rips or tears
- Battery replacement
*Exclusions and limitations apply. For specific plan details, refer to the Terms and Conditions.
What if my jewelry breaks or needs care?
Not to worry, we have you covered! We will have you reunited with your cherished piece shortly. Simply call us to file a claim.
Frequently Asked Questions
What happens if I need to cancel my coverage?
Contact us. You may receive a full or partial refund according to your Terms and Conditions.
How do I file a claim?
Contact us to begin the process. If for any reason you cannot return to us, you can contact JM Care Plan at 800.582.4916.
Is JM Care Plan transferable?
Yes.
- 3-year plans are transferable throughout the life of the plan. Simply give the receipt and Terms and Conditions to the new owner.
- Lifetime plans are transferable within the first 180 days after purchase. Contact us to update the JM Care Plan record.