Refund Policy

Please note The Jewelry Spot, LLC does not accept cancellations of any order.

If there is an issue with your order or if there is damage to an item upon delivery, please contact The Jewelry Spot, LLC at info@jewelryspotusa.com or call us at 617-532-0580 for assistance.

The following items can’t be returned or exchanged:
Custom or personalized orders 
Perishable products (like food or flowers) 
Sized or polished orders
Intimate items (for health/hygiene reasons) 
Items on clearance

Returns and exchange details 
Online & in-store returns must be made within 14 days of receipt of items. Items returned in the condition they were sent will receive a full refund less shipping costs. Refund will be credited to the same form of payment in your original purchase. Please allow up to 30 days for credit to appear on your billing statement. All refunds will be processed after item is received & inspected.

In store purchase: Returns without a receipt can only be exchanged or converted to a gift card or store credit at current price, minus any current promotional discount.

Online purchase: Returns to the store or through mail must include the original packing slip with the item. If you no longer have the packing slip, your ship confirmation email or online purchase receipt displayed during checkout can be substituted. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.

Return Instructions

PLEASE NOTE: Not adhering to the following steps for packaging a return could result in denial of coverage for insured shipping.

The Steps:

  • Contact us to receive a QR code to bring to a FedEx location.
  • Securely box the item in a new unused FedEx express box.
  • Include packing slip and original documents.
  • Take pictures and/or video of the box before sending.
  • Use the QR code to obtain an adhesive label at a FedEx location.
  • *No shipments can be dropped in an unattended drop box. Office Depot, Walgreens, Kinko, Vons, Walmart, Dollar General, FedEx Authorized locations are prohibited. Only FedEx Office Print & Ship Center or FedEx Ship Center are accepted.*
  • Apply the pre-printed adhesive return label to the box.
  • Ship insured.

Items improperly packaged, uninsured, or returned after the 14-day return window will be declined. Return items must be undamaged and in new condition; wear or alterations by a non-Jewelry Spot USA jeweler are not accepted.

Loose Diamonds require the original grading report; if not accompanied with the product, a $150 fee will be deducted from your return.

Made to order, including design your own ring, are final sales & non-returnable.

Items improperly packaged, uninsured, or returned after the 14-day return window will be declined. Return items must be undamaged and in new condition; wear or alterations by a non-Jewelry Spot USA jeweler are not accepted.

Loose diamonds require the original grading report. If not included with the product, a $150 fee will be deducted from your return.

Made-to-order items, including design-your-own rings, are final sales and non-returnable.

What’s Next?

Once the item is received, our team will conduct a thorough inspection. Upon approval, expect a refund to your original payment method (excluding shipping charges) within 5 days of receiving your return.

Important: We are not liable for items not received or returned outside these guidelines.

 

AGREEMENT TO TERMS

 

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Jewelry Spot, LLC (“Company,” “we,” “us,” or “our”), concerning your access to and use of the Company website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). We are registered in Massachusetts, United States and have our registered office at:

333 Washington Street

Suite 429

Boston, MA 02108

 You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.