Cancellation Policy

At Jewelry Spot, LLC., we take pride in providing quality gold jewelry and crafting exquisite high-end made-to-order jewelry tailored to your unique preferences. Each piece is meticulously handcrafted, and we want to ensure your complete satisfaction throughout the process. However, should you need to cancel your order, please take note of our cancellation policy:

  • Cancellation Period: You have 2 days from the date of placing your order to request a cancellation without incurring any cancellation fees, except for custom orders. For more information on Custom Order cancellations, please see the Custom Orders policy outlined below.
  • Cancellation Fees: If you cancel your order after the 2-day cancellation period, a cancellation fee of 15% of the total order value will apply. This fee is necessary to cover the cost of materials, labor, and other expenses incurred during the initial stages of production.
  • Refund Process: Once your cancellation request is approved and the cancellation fee is deducted, you will receive a refund for the remaining amount within 7-14 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
  • Custom Orders: If your order includes customizations or alterations that are specific to your preferences and have already been started or completed, the cost of these customizations may not be fully refundable, as they are unique to your piece. The fee for Custom Orders will include all labor, material and other work already completed by Jewelry Spot, LLC. prior to cancelation.  Jewelry Spot, LLC will use its sole discretion for all costs pertaining to a Custom Order.
  • Exceptional Circumstances: In some exceptional cases, such as delays in production or unforeseen circumstances, Jewelry Spot, LLC. reserves the right to cancel an order and issue a full refund to the customer without any cancellation fees.
  • Communication: To request a cancellation, please contact our customer support team at or 617-532-0580 as soon as possible. Be sure to provide your order number and relevant details for a prompt response.
  • Shipping Policy: Before making a purchase, we encourage you to also review our shipping policy to understand delivery times, shipping methods, and any associated costs. 

By placing an order with Jewelry Spot, LLC., you acknowledge and agree to this cancellation policy. We recommend reviewing this policy carefully before making a purchase. We are committed to delivering the highest quality, and we appreciate your understanding of the necessary steps involved in crafting your one-of-a-kind jewelry piece.