Shipping policy

 REGULAR & EXPRESS DOMESTIC SHIPPING 

  • All in stock item packages are shipped within 48 hours of payment receipt (excluding Saturday, Sunday and holidays).
  • All made-to-order Stud Earrings will be shipped within 3-5 business days (excluding Saturday, Sunday and holidays).
  • All made-to-order Tennis Chains will be shipped within 2 weeks (excluding Saturday, Sunday and holidays).
  • All made-to-order Tennis Bracelets will be shipped within 2 weeks (excluding Saturday, Sunday and holidays).
  • All made-to-order Custom Pendants will be shipped within 2 weeks (excluding Saturday, Sunday and holidays).
  • All made-to-order Diamond Rings will be shipped within 3 to 4 weeks (excluding Saturday, Sunday and holidays).
  • All orders are shipped via UPS, FedEx, DHL or USPS at our discretion.
  • Estimated arrival date is 1-14 days after package is shipped, depending on the method of shipping that was agreed upon.
  • We only provide delivery services to physical addresses. In the case of business deliveries, a company name is mandatory for successful delivery. Failure to provide a company name may result in delivery issues.
  • We do not ship to PO Boxes.
  • All deliveries require an adult signature confirmation.
  • If you're unavailable for home delivery, we can arrange for a FedEx hold on your product. Simply text or call us at 888-795-3635, and you can conveniently pick it up at your nearest FedEx location.

CHARGES 

  • All items are reviewed and charged on a case-by-case basis due to the large dollar amount of each transaction with insurance. 


EMAIL CONFIRMATION 

  • Once a package is shipped, the buyer will receive an email confirmation.

  

MULTIPLE ITEMS

  • Combined or individual shipping of multiple items is done at the seller’s discretion.

  

SHIPPING FEE

  • We may charge a small shipping fee in addition to any carrier fees to cover costs of material and labor to package the item(s) and to cover the cost of insurance and delivery confirmation fees.

 

SHIPPING ISSUES

  • If a package is delivered empty or damaged and the item or items are not present, it is the customer’s responsibility to immediately notify Jewelry Spot, LLC via email to info@jewelryspotusa.com or via text at 888-795-3635. This is required to start a trace with the shipping company.  If the customer doesn’t report the shipping issue to Jewelry Spot, LLC. Immediately, no refund will be issued to the customer for the lost or missing portion of the sale. 

Refund Policy Can Be Found Here:

https://www.jewelryspotusa.com/policies/refund-policy